Effective Date: May 27, 2026

Introduction 24/7 Home Restoration Masters ("we", "our", "us") is committed to protecting the privacy of visitors to our website and users of our services. This Privacy Policy explains how we collect, use, disclose, and protect personal information in connection with our mold remediation and water damage restoration services, including information collected through our website, phone calls, emails, text messages, estimates or service requests, and in-person interactions.
Information We Collect We may collect the following categories of personal information:

Contact information: name, mailing address, email address, phone number.
Service details: property address, description of the issue, photos or videos of damage, service history, dates and times of service.
Billing and payment information: billing address, payment card details, bank account details (when required to process payments).
Communications: records of communications with us (phone recordings, voicemail, text messages, emails).
Marketing and preferences: marketing preferences and consent choices.
Technical information: IP address, device and browser information, cookies and similar tracking technologies when you visit our website.
Third-party information: information we obtain from third parties (insurance companies, contractors, referral partners) related to service coordination and claims processing.

We collect personal information when you request an estimate or service, sign service paperwork, call or message us, schedule appointments, make payments, submit inquiries, or interact with our website.

How We Use Personal Information We use personal information for the following purposes:

To provide and manage restoration and remediation services, including scheduling, on-site work, billing, and follow-up.
To communicate with you about estimates, appointments, service status, emergency response, and customer service inquiries.
To process payments and handle invoicing, refunds, and collections.
To coordinate with insurance companies, adjusters, contractors, and other third parties as necessary to complete services and claims.
To comply with legal, regulatory, or contractual obligations.
To send marketing communications, where permitted by law, and to manage marketing preferences.
To improve our services and website, perform analytics, and maintain site security.
To respond to legal requests, protect our rights, safety, or property, and prevent fraud.

Legal Bases for Processing (where applicable) If you are located in a jurisdiction that requires a legal basis for processing (such as the European Economic Area), we rely on one or more of the following legal bases as applicable:

Performance of a contract: processing necessary to provide the services you request.
Legitimate interests: for business operations, fraud prevention, network and information security, and improvement of services, provided those interests are not overridden by your rights.
Consent: when you provide consent for certain uses such as marketing or cookies.
Legal obligation: to comply with applicable laws or regulations.

Sharing and Disclosure of Personal Information We may disclose personal information to:

Service providers and vendors who perform services on our behalf (payment processors, IT providers, cleaners, equipment rental companies, document storage).
Insurance companies, adjusters, appraisal and repair contractors, and other parties involved in claims handling and service coordination.
Emergency responders or authorities as required to protect life, safety, or property.
Legal and professional advisors (attorneys, accountants) and government authorities when required by law or to respond to legal process.
Prospective buyers or business partners in the event of a sale, merger, financing, or business reorganization.
Third parties with your consent or at your direction.

We require service providers to maintain the confidentiality and security of personal information and limit their use to providing contracted services.

Cookies and Tracking Technologies We use cookies, web beacons, and similar technologies on our website to improve functionality, analyze site usage, and support marketing. You can control cookie preferences through your browser settings and any cookie consent tools provided on the site. Disabling certain cookies may affect site functionality.
Data Security We implement reasonable administrative, technical, and physical measures designed to protect personal information from unauthorized access, disclosure, alteration, and destruction. Despite these measures, no method of transmission or storage is completely secure. We cannot guarantee absolute security of personal information.
Data Retention We retain personal information as long as necessary to provide services, fulfill legal and business obligations, resolve disputes, enforce agreements, and comply with recordkeeping requirements. Retention periods vary depending on the type of information and the purpose for which it was collected.